This policy explains how we use any personal information we collect about you. Here at Sporting Futures we are committed to protecting your information when you use our services or buy our products. To find out more about Sporting Futures and who we are, please look at the 'About Us' section of our website.
This policy explains how we use any personal information we collect about you when you use our websites or get in contact with us. If you have any questions please call us and we will be happy to help.
What information do we collect about you?
We, or companies who work for us, collect information about you when you register with us, place an order for our products and services, sign up to one of our newsletters or get involved in our campaigns or our blogs. We also collect information when you complete our surveys, provide feedback or reviews. This may cover anything from your contact and delivery details to payment information, or your responses to questionnaires we've sent you and feedback you've provided.
We also collect information about your use of our websites, and how you arrived at our website in the first place. This can include what links or adverts of ours you've viewed or clicked on to reach us, or any search terms you've used. We can also see which pages of our website have been viewed by you and for how long. All this information helps us tell what content is popular with our customers so we can prioritise it.
How will we use this information about you?
To let you know about our products, services or campaigning work that we think may be of interest to you. We use this information to decide what content you're interested in, measure the success of our marketing campaigns and to better understand our customers.
Will we pass your information on to other companies?
We do use other companies to process your data on our behalf, to ensure that we can fulfil all our obligations to you. We only choose those companies who prioritise the protection of personal data and who pass the strict organisational and technical security standards that we set. These companies include those who do the online payments or those who help us host our websites.
The only other time we will pass your details to anyone else would be where we have to for fraud or other legal purposes.
We do not pass your details (email, address, telephone, IP address, cookie details etc.) to third parties to use for their own marketing purposes.
How long will we keep this information about you?
We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering member account queries. After a retention period has elapsed, the data is deleted.
How do we keep your information secure?
Sporting Futures takes the security of our customers’ data very seriously. We use multiple layers of firewalls to ensure user data is kept as secure as possible, specialist devices to detect and prevent intrusion attempts. We employ equally rigorous physical security policies to prevent physical access to our data. We ensure third parties employ the same rigour when handling data, ensuring they apply regulatory requirements.
Access to your information and correction
If you would like a copy of some or all of your personal information we hold about you, please write to us at our Ripley Office address. We want to make sure that your personal information is accurate and up to date. Please always let us know if you think it is not.
What if I’m aged 16 or under?
If this applies to you, please get your parent’s / guardian’s permission before you supply us with any personal information. Without this consent, please do not provide us with any personal information.
How to contact us
If you would like further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you, please contact us:
by email: firstname.lastname@example.org
or by writing to us at: Sporting Futures, Town Hall, Market Place, Ripley, DE5 3BT